At Zarikosha, every piece is handcrafted and frequently made to order with special care, making them unique items that are not easily replaced or restocked. Because of this, we maintain a strict no-return and no-refund policy, subject only to the specific exceptions outlined below.

When Exchanges or Credit Notes Apply

We only offer an exchange or store credit note in two specific situations: if you receive the incorrect product, or if the item arrives genuinely defective or damaged. Please note that natural handloom characteristics—such as slight weaving irregularities, zari texture variations, thread overlaps, or hand-finishing marks—are completely normal and are not considered defects.

Mandatory Conditions for Claims

To qualify for an exchange or credit note, all of the following conditions must be met:

• You must report the issue within 48 hours of delivery.

• A complete, uncut unboxing video is mandatory. The video must show the sealed package, the entire opening process, and the product from start to finish.

• You must share this video exclusively via WhatsApp at 9980506911.

• The product must remain unused, unaltered, and in its original condition. Claims submitted without a valid unboxing video cannot be accepted.

Complaint Process

1. Send your full unboxing video to us via WhatsApp at 9980506911.

2. Our team will review your video and provide a formal complaint form.

3. You must fill out this complaint form immediately, as complaints cannot be processed through WhatsApp chat messages alone.

4. Zarikosha reserves the right to approve or decline any claim following an internal quality check.

Resolution Details

• We do not offer monetary refunds.

• Approved cases are resolved via an exchange or a store credit note for future purchases, issued within 4 to 6 business days after the returned item passes our quality verification.

• Original shipping charges are non-refundable, and any price difference on an exchange is payable by the customer.

• The designated return address will be shared on a case-by-case basis only after a request is approved.

Situations Not Eligible for Exchange or Credit Note

We cannot offer exchanges or credit notes for:

• A change of mind after delivery.

• Correct and undamaged products delivered as ordered.

• Claims missing a valid unboxing video.

• Minor color variations caused by different screen settings or displays.

• Natural weaving irregularities or individual differences in fabric feel, weight, fall, texture, or personal styling expectations.

Order Cancellations

Orders cannot be cancelled once placed. This applies to both ready-to-ship and made-to-order pieces, as each item is specifically curated or handwoven for you.

No Compensation & Right to Cancel

• No Compensation: We do not provide monetary compensation for delays, inconvenience, or dissatisfaction under any circumstances.

• Store's Right to Cancel: Zarikosha reserves the right to cancel any order at our sole discretion. If we cancel an order, any amount paid will be returned as a store credit note or sent back to your original payment method where required by law.

Contact Us

• WhatsApp: 9980506911

• Email: [email protected]

• Hours: Monday through Saturday, 11:00 AM to 6:00 PM IST